FAQ

Q: Which material should I choose for my project? 

A: • PLA: Best for visual prototypes, display models, and desk accessories. Easy to print with crisp detail and many color choices.

     • PETG: Great for general-purpose outdoor parts or items exposed to light moisture and mild heat. 

     • ABS / ASA: Ideal for high-impact resistance and outdoor UV exposure. ASA is especially great for car parts and outdoor equipment because it won't yellow or degrade in direct sunlight. 

     • TPU-95A HF: High-flow flexible polyurethane. Perfect for rubbery parts like gaskets, vibration dampeners, protective bumpers, and flexible hinges. 

     • Polycarbonate (PC): An engineering-grade material offering extreme toughness, clarity options, and exceptional heat deflection. Best for high-stress structural parts and high-temp enclosures. 

     • Nylon CF / PA-6-CF: Carbon Fiber reinforced Nylon. Our strongest composite material—delivers exceptional stiffness, high heat tolerance (up to 180°C+), and incredible layer bonding for functional end-use mechanical parts. 

Q: How strong are 3D printed parts? 

A: Strength depends heavily on material type, print orientation, wall thickness, and internal infill density. Standard prints use a 15–20% infill grid for light structure. For heavy-duty functional parts, we use materials like PA-6-CF or Polycarbonate with 50–100% infill and optimized layer orientations to handle high mechanical loads. 

Q: What if I need a specific material or custom color that you don't currently stock? 

A: We carry a broad inventory of common functional filaments and resins. However, if your project requires a custom color, specialty composite, or high-temp polymer not in our standard stock, we are happy to source it! Note that custom material orders may add 2–3 days to lead times, and clients may be responsible for covering the upfront material cost if it is a non-standard item. 

Q: Can I supply my own filament for a job? 

A: In most cases, yes! If you have sealed, high-quality material you prefer us to use, you can drop it off or ship it to us. We will inspect the material for quality and moisture levels before loading it into our machines. 

Q: How do I get a quote for a custom 3D print? 

A: Simply head over to our Quote Request Form, upload your file (.STL, .STEP, or .OBJ), and select your preferred material and color. We review every submission manually and send back a line-item estimate within 24 hours. 

Q: What file formats do you accept? 

A: We work best with .STL, .STEP (preferred for functional engineering parts), and .OBJ. If you only have a 2D drawing or a physical broken part, we offer custom 3D modeling and reverse-engineering services to get your part ready. 

Q: Is there a minimum order cost? 

A: Yes, we have a $15 minimum order fee per print job. This helps cover file preparation, slicer setup, bed preparation, and machine calibration. 

Q: How long will my order take to print? 

A: • Standard Lead Time: Most small-to-medium orders ship or are ready for local pickup in 2–4 business days. 

     • Rush Service: Available for time-critical projects upon request for an additional fee. 

     • Bulk / Batch Runs: Turnaround times for large quantities are quoted per project based on print hours. 

Q: Do you offer local pickup? 

A: Yes! If you are local, you can select Local Pickup at checkout to skip shipping costs. We'll notify you via email as soon as your order is off the build plate and ready.